The last newsletter focused on self-forgiveness; the internal process involved with owning our mistakes. But what about the external process? In other words, what is a good way to go about making amends or apologizing to?

Not all apologies are created equal. You’ve probably been on the receiving end of some pretty crappy apologies. Before reading on, think back in your mind to an ‘apology’ that someone offered you that didn’t exactly repair the relationship ….